Please be advised, we will be out of the office March 10th - March 13th.

We will be accessing our email sporadically during this time and responding only to urgent matters until we return.  If you need immediate assistance for problems with your water system or an emergency water outage, please contact Anchorage Well and Pump Services at 907-243-0740 (Please note, AWPS does NOT have access to customer accounts and will NOT collect payments from our customers).  We have included below (at the bottom of this page, detailed instructions on how to set up your new customer portal.

We are pleased to announce the Launch of our new Customer Management Program at Home Water effective October 3, 2024
This initiative is designed to enhance our customer service experience, streamline communication, and better meet the needs of our valued customers.

Key features of the program include:

• The ability to access your customer utility account from anywhere including mobile devices

• The ability for our customers to make payments via bank draft or credit card

• The ability to set up and manage automatic payments

• Sign up for paperless billing

• Request a change of address

• An upgraded communication platform to ensure a timely and efficient response.

We believe this program will greatly improve your interactions with us and lead to a more satisfying experience.
These changes will require our customers to re-register their account upon their first login after the launch and step by step instructions will be provided on this page after the new program has been activated.

Please be aware, if your account was on auto pay prior to september 2024,

you will need to login and sign up for auto pay again

Home Water accepts payments via credit/debit card online, checks online, and check/money order by mail. Please be aware that the credit card processing company does charge a 3.75% service fee plus $1.00 for charges under $100.00 on all credit card transacitons and a $3.50 flat fee for online check payments for the utilization of their services.

If the online payment services are not an option for you, we do accept checks and money orders via Po Box 520777, Big Lake, AK 99652.

Welcome, Home Water Customers!

Home Water is a Community Well System for subdivisions supplying good, clean water to each home that we service. Our water systems (Well Pump House’s) are maintained and tested by Anchorage Well & Pump Services.

If you are a Home Water customer and are experiencing a water emergency please contact, Anchorage Well and Pump Services at, 907-243-0740

If you are calling due to a loss of water pressure and there has also been a loss of power in your neighborhood, please be patient while the MEA and/or Chugach Electric crews work to restore power. Once power has been restored AWPS will be onsite to ensure everything is in working order.

note: if there is ever a loss of water pressure in your neighborhood a boil water notice will be in effect immedeately until samples can be taken and tested.

Due to high call volume email is the best way to contact us - homewaterllc@hotmail.com